https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224182#M287074 <P>Hello I received my brand new iPhone 16e with eSIM on the 24th February was told it was faulty so today received a SIM card I haven't been able to text or make calls as my old provider cut me off . Is there anyone on here that can help me step by step please&nbsp;</P> Wed, 04 Mar 2026 17:31:50 GMT Amelia20191 2026-03-04T17:31:50Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224182#M287074 <P>Hello I received my brand new iPhone 16e with eSIM on the 24th February was told it was faulty so today received a SIM card I haven't been able to text or make calls as my old provider cut me off . Is there anyone on here that can help me step by step please&nbsp;</P> Wed, 04 Mar 2026 17:31:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224182#M287074 Amelia20191 2026-03-04T17:31:50Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224183#M287075 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4630517">@Amelia20191</a>&nbsp;</P> <P>Have you activated the sim ?</P> Wed, 04 Mar 2026 17:34:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224183#M287075 caesarome 2026-03-04T17:34:47Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224199#M287076 <P>No&nbsp;</P> Wed, 04 Mar 2026 17:45:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224199#M287076 Amelia20191 2026-03-04T17:45:37Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224288#M287082 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4630517">@Amelia20191</a>&nbsp;</P> <P>You do need to activaye the Sky sim which you should be able to do here:</P> <P><BR /><A href="https://www.sky.com/myaccount/mobile/activate-sim/1/with-code" target="_blank">https://www.sky.com/myaccount/mobile/activate-sim/1/with-code</A></P> Wed, 04 Mar 2026 19:28:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5224288#M287082 caesarome 2026-03-04T19:28:15Z