topic Re: Angry no phone in Sky Mobile

Angry no phone

Linda257 — Wed, 04 Mar 2026 11:11:35 GMT

Three times I have contacted you to tell you that I have not received my new mobile phone. The last time I contacted you was Saturday. You promised the phone would be delivered by Tuesday.Guess what for the third time it did NOT turn up. As you can imagine I have sat in waiting yet again for it to turn up and yet again it did not arrive. As you can imagine I am very angry about the service I am receiving from Sky.

Re: Angry no phone

63johnw — Wed, 04 Mar 2026 11:15:48 GMT

Hi @Linda257 you aren't talking to sky CS here, it's a customer community. What's showing in your order status ?

https://www.sky.com/help/articles/track-sky-order

you shouldn't need to wait in all day, Sky use DPD who will give you an hour window on the day of delivery, if you don't receive that in the morning then it's not coming that day.