topic Re: No network settings/no signal in Sky Mobile

No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 09:36:14 GMT

I have no network settings available and my phone is saying Emergency Calls Only, I am being told by virtual assistant to call Sky but I can't as my WiFi calling isn't working also. There is no live chat function with Sky or email address for me to contact them. Going round in circles here, trying multiple troubleshooting guides but getting no where. What do I do?

Re: No network settings/no signal

63johnw — Wed, 04 Mar 2026 09:38:20 GMT

Hi @Kingy6 are any issues showing in your area ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 10:07:32 GMT

No issues in my area. Its definitely devices related.

Re: No network settings/no signal

caesarome — Wed, 04 Mar 2026 10:09:10 GMT

@Kingy6

Has it been working up to today ?

Have you tried a reboot of your phone ?

Are you able to try the sim in another unlocked phone ?

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 10:14:15 GMT

It had been working up until yesterday.

I did carry out a reset on it and I think it has wiped the SIM card, is this possible?

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 10:15:25 GMT

Also, I have carried out a software update, restated the phone and removed and reinstalled the SIM.

On my network settings, I have no network carrier.

Re: No network settings/no signal

caesarome — Wed, 04 Mar 2026 10:17:42 GMT

Have you checked to see if you can get the network settings send to it:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive┬áthem and reboot your phone.

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 10:19:07 GMT

I have tried this, but nothing has came through. Im assuming its because I have no signal.

Re: No network settings/no signal

caesarome — Wed, 04 Mar 2026 10:27:27 GMT

If you follow that link it should also show you the settings which should allow you to create them depending on what device you have they are:

Name: Sky Mobile Internet

APN: mobile.sky

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 10:43:10 GMT

I have also tried this! With no joy.

Surely Sky have a support team you can contact directly? I pay over 250 a month for all my Sky products, it is ludicrous that I can't talk to someone directly about my issues!

Re: No network settings/no signal

63johnw — Wed, 04 Mar 2026 10:51:41 GMT

Hi @Kingy6

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 11:03:41 GMT

Thank you!

It would appear I'm not receiving a Network Operator.

As it wont select one automatically and it won't allow me to Manually select Sky, as it says not currently available.

Re: No network settings/no signal

arcadeavenger — Wed, 04 Mar 2026 11:21:21 GMT

Hi @63johnw Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: No network settings/no signal

Kingy6 — Wed, 04 Mar 2026 11:26:12 GMT

Thank you. I have sent a message over in Chat.

Re: No network settings/no signal

arcadeavenger — Wed, 04 Mar 2026 11:49:02 GMT

Thank you @Kingy6 We will be with you as soon as we can 😊

Re: No network settings/no signal

Kingy6 — Sat, 07 Mar 2026 17:39:10 GMT

Hi there,

I have now replaced my SIM card. It is trying to send me a code but I dont have signal to recieve a code.

What is going on? 🤣

Re: No network settings/no signal

caesarome — Sat, 07 Mar 2026 19:18:49 GMT

@Kingy6

I have escalated your latest post again to Sky so look out for the chat bubble.

Re: No network settings/no signal

ItWasAllMichele — Sat, 07 Mar 2026 20:20:14 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to @Kingy6 to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: No network settings/no signal

Kingy6 — Mon, 09 Mar 2026 12:05:00 GMT

Day 6 of having no phone signal and no further forward.

Incredible! 🙄

Re: No network settings/no signal

LJB-C — Mon, 09 Mar 2026 12:05:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141