topic Re: Lost phone in Sky Mobile

Lost phone

Poojampatel — Fri, 09 May 2025 22:18:52 GMT

I lost my phone so I want to inform you and I also need Barring certificate to claim my phone

Re: Lost phone

Daniel0210 — Fri, 09 May 2025 23:51:54 GMT

@Poojampatel
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

This link explains how to report a lost or stolen mobile to Sky

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

The proof of USAGE is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to look for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com

Re: Lost phone

Vojtech2 — Wed, 04 Mar 2026 08:30:06 GMT

Hello I've receive my I phone 17 pro max from sky to home address not even month down and I've lost the phone somewhere and I don't have way to contact anyone or get my self one in this situation

Re: Lost phone

PandJ2020 — Wed, 04 Mar 2026 08:35:03 GMT

@Vojtech2 wrote:
Hello I've receive my I phone 17 pro max from sky to home address not even month down and I've lost the phone somewhere and I don't have way to contact anyone or get my self one in this situation

If you don't have any insurance then you can purchase another - but will have to pay for both.

Re: Lost phone

Daniel0210 — Wed, 04 Mar 2026 10:12:39 GMT

@Vojtech2

This link explains how to report a lost or stolen mobile to Sky (can only be reported by the Sky Mobile account holder)

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

Even if the phone is lost the account holder remains liable for the remaining repayments on it.

It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com