topic Re: Mobile service in Sky Mobile

Mobile service

Brittany22 — Tue, 03 Mar 2026 13:57:09 GMT

Hi,I’m contacting you about a complete loss of mobile service on my 3 devices in my area (NP10 9**). I’ve had no calls, texts, or data for 7 days, and the O2 status page, which Sky Mobile relies on, is now showing the next update as 11 March, indicating an ongoing mast or backhaul fault.As this is a total loss of service for more than two full working days, I’d like to request compensation in line with Ofcom’s loss‑of‑service rules, including:
– Credit for each day without service
– A pro‑rated refund of my monthly charges
- Any goodwill credit due to the extended outagePlease confirm that my case is logged and that compensation will be applied.Thanks.

Re: Mobile service

Daniel0210 — Tue, 03 Mar 2026 14:09:15 GMT

@Brittany22

There is no automatic compensation for loss of a mobile signal. I think you are getting mixed up with compensation for Broadband and Talk.

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Billing continues through such issues. When it's fixed call Sky and ask it they'll put a credit on your account as a good will gesture.

Re: Mobile service

Daniel0210 — Tue, 03 Mar 2026 14:43:54 GMT

@Brittany22

In addition to the above it may be the same issue reported earlier

https://helpforum.sky.com/t5/Sky-Mobile/No-Service-in-Rogerstone-Newport/td-p/5223304