topic Re: Request for Timeline or Expectation on eSIM Support for Apple Watch in Sky Mobile

Request for Timeline or Expectation on eSIM Support for Apple Watch

ETphoneHome — Tue, 01 Oct 2024 20:56:10 GMT

Hi,

I’ve been a loyal Sky customer for sometime, and overall, I’m very happy with your service. However, I, like many others, am growing increasingly frustrated with the lack of support for eSIM on the Apple Watch. As it stands, Sky is one of the only major UK networks that does not allow the Apple Watch to connect via cellular using eSIM technology, and I haven’t seen any solid updates or timelines regarding when this might change.

I understand that these changes require infrastructure updates, but the lack of any communication on this topic is becoming a major inconvenience. Many of us are left wondering: are we waiting months, years, or perhaps even indefinitely?

For those of us who invested in cellular versions of the Apple Watch, it’s frustrating to pay extra for a feature we cannot use because Sky hasn’t rolled out the necessary support. More so, with the market for smartwatches growing and customers leaning towards more flexible services, it seems Sky could risk losing users to providers like O2, EE, and Vodafone, all of which already support this feature.

Could Sky provide any clarity on the following points?

1. Is there a timeline for eSIM support for the Apple Watch?
2. If not, can Sky at least provide an expectation (e.g., within 6 months, next year, or longer)?
3. Why is this delay happening when Sky uses O2’s network, which already supports the Apple Watch eSIM?
4. Does Sky understand that this lack of support might cause customers to switch providers, especially for users who want to take full advantage of their Apple Watch?

It’s understandable that these things take time, but the lack of communication leaves us in the dark. Apple Watch users are increasingly looking for independence from their phones, especially for activities like running or going to the gym, where bringing a phone isn’t always practical. This ongoing delay seems out of step with the needs of today’s consumers.

I’m sure many Sky Mobile users would appreciate any update or reassurance you can offer. Thanks for considering this request, and I look forward to hearing some more concrete information.

Kind regards,

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

PandJ2020 — Tue, 01 Oct 2024 21:04:44 GMT

You won't get any official feedback here as we're just other customers...

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

caesarome — Tue, 01 Oct 2024 21:05:59 GMT

@ETphoneHome

I'm afraid you are only talking to other customers on here so all we can say is that esims are not supported on watches and nobody has any idea if or even when they will.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

ETphoneHome — Thu, 03 Oct 2024 05:39:52 GMT

Can you find out?

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

63johnw — Thu, 03 Oct 2024 05:52:32 GMT

Hi @ETphoneHome short answer is no, no one can find out.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

ETphoneHome — Thu, 03 Oct 2024 06:15:57 GMT

So what is the point of this.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

Daniel0210 — Thu, 03 Oct 2024 06:26:05 GMT

@ETphoneHome wrote:

So what is the point of this.

@ETphoneHome

You have asked the question and we have told you there is no new update on this. If Sky make an announcement on esims for smart watches becoming available you'll hear it at the same time as everyone else.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

63johnw — Thu, 03 Oct 2024 06:30:16 GMT

This is a forum where customers help fellow customers with issues they are having @ETphoneHome sky have little involvement here and only on certain issues.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

TimmyBGood — Thu, 03 Oct 2024 07:23:24 GMT

@ETphoneHome wrote:

Could Sky provide any clarity on the following points?

1. Is there a timeline for eSIM support for the Apple Watch?
2. If not, can Sky at least provide an expectation (e.g., within 6 months, next year, or longer)?
3. Why is this delay happening when Sky uses O2’s network, which already supports the Apple Watch eSIM?

Realistically that kind of high level business information and decisions taken at senior executive level aren't going to be announced in a customer forum.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

Harriet67 — Tue, 14 Jan 2025 20:05:41 GMT

I'm the same here! I just bought a watch from Apple with cellular built in and I am now learning that sky doesn't support sims for watches?? Absolute joke 😞 I've been with sky for years now and it's looking like when my phone plan finishes I'll be moving to a different company, UNLESS sky releases a plan for smart watches before September.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

63johnw — Tue, 14 Jan 2025 20:38:52 GMT

Hi @Harriet67 the latest estimate from sky is summer 2025, but these things can slip so it's not guaranteed.

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

Msmum — Mon, 17 Feb 2025 11:12:21 GMT

Totally agree with this - I've just bout h an Apple Watch, hoping that if I didn't have my mobile phone that I could still access calls etc, and found that its not compatiable with Sky. What a crock. Come on Sky, pull your finger out!

Re: Request for Timeline or Expectation on eSIM Support for Apple Watch

Kinks1 — Mon, 02 Mar 2026 13:32:48 GMT

me too, and I have life-threatening medical condition which is why we bought the watch so if I went out without my phone, I could still contact my parents but found out that Sky doesn't support it and I'm not blaming John Lewis or Argos but neither of them mentioned this at the time.

I actually upgraded to a 12 and decided to still stay with the standard plan but Apple told me that I could just go in any store and get an eSIM card for The watch (I've just upgraded to an iPhone 7 but I bought it from Apple so I'm in similarly contract of the Sky and have been with them for 20 years on my father's contract and I like the fact that you have the Role over piggy bank so it doesn't matter that I use a lot of data and it cost fairly anything so I'm reluctant to leave them however I'm just finding out that you can't but just buy an eSIM card for an Apple Watch it mirrors your phone so you have to change contracts which is extremely frustrating and something that I don't have the time to do. I don't understand because my mum is with O2 and they supported and they are the same company… Anyway sorry for the long message was just meant to say that I felt through your pain!