https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222574#M286822 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4628627">@Nurray</a>&nbsp; are you saying you ordered new phones and returned them ? If you did it takes 2-4 weeks for returns to be processed, until then you will be billed, any overpayment will be refunded.&nbsp;</P> Mon, 02 Mar 2026 12:00:56 GMT 63johnw 2026-03-02T12:00:56Z https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222562#M286816 Hi can you tell me why my bill is so high it is £152 which we dont see the reason why we sent back thw new mobiles we have not got any new mobiles Mon, 02 Mar 2026 11:46:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222562#M286816 Nurray 2026-03-02T11:46:26Z https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222574#M286822 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4628627">@Nurray</a>&nbsp; are you saying you ordered new phones and returned them ? If you did it takes 2-4 weeks for returns to be processed, until then you will be billed, any overpayment will be refunded.&nbsp;</P> Mon, 02 Mar 2026 12:00:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222574#M286822 63johnw 2026-03-02T12:00:56Z https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222575#M286823 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4628627">@Nurray</a>&nbsp;</P> <P>As we customers here we can not see your bill but you can by viewing it via the MySky app so what does it show ?</P> <P>&nbsp;</P> <P>When and why were these phones returned, were Sky aware you were returning them ?</P> Mon, 02 Mar 2026 12:01:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-devices/m-p/5222575#M286823 caesarome 2026-03-02T12:01:52Z