topic Re: Problems with phone in Japan in Sky Mobile

Problems with phone in Japan

Mike329 — Wed, 05 Feb 2025 09:12:07 GMT

Arrived in Japan and received the welcome text. Nevertheless phone not allowing calls or texts in or out. WiFi ok and mobile data seems ok if not excruciatingly expensive. Any ideas?

Re: Problems with phone in Japan

63johnw — Wed, 05 Feb 2025 09:24:45 GMT

Hi @Mike329 have you reached your spend cap as that would stop you making calls etc. with the cost of data there then reaching any spend cap will happen quickly.

Re: Problems with phone in Japan

caesarome — Wed, 05 Feb 2025 10:02:07 GMT

@Mike329

Have you also seeing if your device will connect to another network ?

Re: Problems with phone in Japan

MarysLittleLamb — Mon, 02 Mar 2026 08:40:53 GMT

I am having the same issue - definitely not cap related. Any updates

Re: Problems with phone in Japan

63johnw — Mon, 02 Mar 2026 10:27:02 GMT

Hi @MarysLittleLamb Japan is no longer showing as a roaming destination with sky so this could be the issue ?

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

Re: Problems with phone in Japan

MarysLittleLamb — Mon, 02 Mar 2026 11:39:58 GMT

Quick Google confirms this:

As of 19 February 2026, roaming in Japan has been blocked for Sky Business Mobile users until further notice.

Not sure why Sky has done this though!

Re: Problems with phone in Japan

63johnw — Mon, 02 Mar 2026 12:03:17 GMT

I have asked for clarification in a closed area of the community @MarysLittleLamb, will post any updates I get.

Re: Problems with phone in Japan

63johnw — Mon, 02 Mar 2026 13:09:38 GMT

Hi @MarysLittleLamb sky have confirmed that they no longer support roaming in Japan.

Re: Problems with phone in Japan

MarysLittleLamb — Tue, 03 Mar 2026 07:59:01 GMT

Surprised and shocked that sky cannot get a single roaming agreement in place for Japan!

Re: Problems with phone in Japan

63johnw — Tue, 03 Mar 2026 08:17:45 GMT

@MarysLittleLamb wrote:
Surprised and shocked that sky cannot get a single roaming agreement in place for Japan!

Yes @MarysLittleLamb it does seem strange that there is no agreements in place any longer. May change in the future but who knows what goes on behind these decisions ?