https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5221416#M286678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627219">@RichardJP</a>&nbsp;</P> <P>Is your issue that you can't see anything regarding your new phone on your account or that you are struggling to actually place the swap order ?</P> Sat, 28 Feb 2026 13:11:41 GMT caesarome 2026-02-28T13:11:41Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5221321#M286662 <P>I've been trying for the last week to replace my iPhone for an iPhone 16e as it approaches the end of its contract, I've tried to process the swap 3 times over the last 10 days, but the order is not showing in my account and I even messaged for help and the Sky support couldn't help. Anyone else having this issue? Any advice? Thanks</P> Sat, 28 Feb 2026 10:19:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5221321#M286662 RichardJP 2026-02-28T10:19:17Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5221416#M286678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627219">@RichardJP</a>&nbsp;</P> <P>Is your issue that you can't see anything regarding your new phone on your account or that you are struggling to actually place the swap order ?</P> Sat, 28 Feb 2026 13:11:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5221416#M286678 caesarome 2026-02-28T13:11:41Z