Equifax

Customer2023 — Fri, 27 Feb 2026 10:11:06 GMT

Hello

I have Been talking to sky team about my payment dispute I talked around 7 people waste my time and couldn’t solve my problem

I have explained everything to them

Back in 2020 I have taken mobile from sky and couldn’t pay the installment and hence sky pass to debt collects which is ccs collect since then I was paying every month £25 and my final payment was 102.55 on August 25 2025 and I talked to debt collect they said they paid everything to sky and they give me transaction ID

I check credit file

My file is not updated still shows that account balance 102

Account status is default

Not settled

they gave me email as well

send this details

they reply with irrelevant information about mobile charge

HOW DO. I contact the person it's been really stressful no one knows what's going with my proble

Re: Equifax

caesarome — Fri, 27 Feb 2026 10:17:14 GMT

@Customer2023

You might want to fill in this form to register a complaint:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further

Re: Equifax

Customer2023 — Sat, 28 Feb 2026 05:48:06 GMT

I have submit the complain thank you it's really frustrating need credit team contact

topic Re: Equifax in Sky Mobile

Equifax

Re: Equifax

Re: Equifax