topic Re: Urgent No Signal and no data in Sky Mobile

Urgent No Signal and no data

SJH16 — Fri, 27 Feb 2026 21:01:54 GMT

I'm travelling in New Zealand right now and have no signal or data access which is causing real difficulties with travelling and not able to call my elderly parents at home. I just get a satellite symbol on my phone but that's not connecting to anything. Only WiFi works when I get somewhere but this is terrible and unreliable. No information available and chat bits absolutely no use. I need a response from Sky from a person to get this sorted urgently.

Re: Urgent No Signal and no data

GD1 — Fri, 27 Feb 2026 21:17:52 GMT

@SJH16 Your post has been moved friom the Sky Go Board as your issue has no relation to the Sky Go Mobile/PC app.

No one from Sky can or even will contact you on the back of a communty post, no one at Sky would know who you are from your community login

Re: Urgent No Signal and no data

Daniel0210 — Sat, 28 Feb 2026 02:56:49 GMT

@SJH16 wrote:

I need a response from Sky from a person to get this sorted urgently.

@SJH16

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Additionally if you've been there for a while could you have exceeded the fair usage policy?
https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to £0 it will block you from using your phone abroad. You need to have at least £2 for every day you are there.

Re: Urgent No Signal and no data

SJH16 — Sat, 28 Feb 2026 22:30:25 GMT

Thanks for your advice but I'm well within my limits and still no access to data or signal.