topic Re: Impossible! in Sky Mobile

Impossible!

Anthony3778 — Thu, 26 Feb 2026 20:16:44 GMT

It seems to be impossible to talk or online chat to someone these days! My bill looks to have been too high for 3 months now - I've contacted but nothing! Please help.

Re: Impossible!

caesarome — Thu, 26 Feb 2026 20:18:15 GMT

@Anthony3778

If you go back through your Sky bills you should be able to see why it has increased, it could be that a discount has ended on a sim or sims ?

Re: Impossible!

Anthony3778 — Thu, 26 Feb 2026 20:23:33 GMT

I recently paid off one of the devices so was expecting the bill to drop significantly but it seems to be more than ever!

Re: Impossible!

Daniel0210 — Thu, 26 Feb 2026 20:24:00 GMT

@Anthony3778
The usual reason for a bill increase (other than the usual annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.