topic Re: Mr in Sky Mobile

Mr

Pathakamuri — Thu, 26 Feb 2026 18:55:41 GMT

I have been living in Stoke-on-Trent for the past 15 months. Previously, when I stayed in London, your network signal was very good. However, since moving to Stoke-on-Trent, the signal strength has been very poor.

Because of this issue, I am forced to use another network provider as well, which is increasing my monthly expenses. I am currently paying for two networks, which is financially difficult for me.

I kindly request you to please:

Improve the network signal in my area as soon as possible, or Allow me to cancel my contract without penalty, or Reduce my monthly payment due to the poor service.

Please look into this matter urgently and provide a suitable solution.

I look forward to your response.

Re: Mr

Daniel0210 — Thu, 26 Feb 2026 18:59:45 GMT

@Pathakamuri
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: Mr

63johnw — Thu, 26 Feb 2026 19:07:08 GMT

Hi @Pathakamuri your sky mobile sim contract is a minimum term of 12 months, if you have had your sim more than 12 months you can leave penalty free.