topic Re: No sim card in Sky Mobile

No sim card

JosephMilner — Thu, 26 Feb 2026 16:26:38 GMT

Hello I've recently swapped my phone with yourselves and my last phone had an esim. I assumed that my new phone would include an esim. It's been three days since I've requested one and I've been unable to use this new phone and that's three days extra I've had to hold onto my old phone so I haven't sent it back yet. Could you please send me a sim for my phone ASAP.

Re: No sim card

caesarome — Thu, 26 Feb 2026 16:29:34 GMT

@JosephMilner

Did you follow this guide to transfer the esim to your new phone:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

Re: No sim card

PandJ2020 — Thu, 26 Feb 2026 16:30:34 GMT

@JosephMilner wrote:
Hello I've recently swapped my phone with yourselves

This is primarily a customer helps customer forum - you are not directly addressing Sky.

See here for transfer instructions: https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim