topic Re: New mobile purchased in Sky Mobile

New mobile purchased

Debbi78 — Thu, 26 Feb 2026 10:38:52 GMT

Hi, I have purchased a new mobile via my sky. Which I have received yesterday, thank you. 🙏🏻 attempted to activate my eSIM last night but it wouldn't transfer my data from my old phone. I will try again tonight.
However my concern is I received a message from you saying here is your new mobile number. I didn't want a new mobile number, I just wanted a new phone. Can my original number be transferred to my new phone?
thank you

Re: New mobile purchased

PandJ2020 — Thu, 26 Feb 2026 11:15:40 GMT

Any new dataplan you activate will have a new number.

You cannot use a PAC code within a network.

Your options are to cancel the new dataplan and use your existing one. Or a protracted workaround of porting the existing number out of the network and back in to the new SIM.

Re: New mobile purchased

gorgiaanderson789 — Thu, 26 Feb 2026 13:13:47 GMT

Thanks for the advice, I appreciate it.