topic Re: Activate new sim in Sky Mobile

Activate new sim

Kareno1969 — Wed, 04 Feb 2026 12:22:55 GMT

I have a new sky sim deal but also have an existing SKY sim. I want to keep my current number. How do I activate the new sim? It keeps asking me for a PAC code but the tells me I can't transfer my number to an existing SKY sim. Aggggghhhhhh 🤪🤪🤪

Re: Activate new sim

63johnw — Wed, 04 Feb 2026 12:29:56 GMT

Hi @Kareno1969 the only way is to use a PAC to port your old number to a different network on PAYG then port it back to the new sim. You can't port from sky sim to sky sim.

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 16:13:34 GMT

I just got a new sim card. Bt it did nt ask me to port or anything

Re: Activate new sim

caesarome — Wed, 25 Feb 2026 16:17:53 GMT

@Lorrainebrogan

You can't port a number between two sims on the same network without porting the number to a PAYG network then back to the new Sky sim.

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 16:25:11 GMT

How do i do that. I have sky sim card in my fone.

Re: Activate new sim

63johnw — Wed, 25 Feb 2026 16:34:52 GMT

Hi @Lorrainebrogan see post 2 above.

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 17:49:29 GMT

Bt how do i do that

Re: Activate new sim

63johnw — Wed, 25 Feb 2026 18:20:12 GMT

You get a PAYG sim from another network @Lorrainebrogan you get the new sim from sky that you want, you get a PAC from sky and use that to port your old number to the PAYG sim, you then get a PAC from the PAYG company and port your old number back to the new Sky sim.

https://www.sky.com/help/articles/sky-mobile-keep-your-number

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 18:23:17 GMT

I got a sim card. Bt it did nt ask me for pac

Re: Activate new sim

caesarome — Wed, 25 Feb 2026 19:17:23 GMT

@Lorrainebrogan

You did say that earlier so can you answer these questions:

1. Is your mobile number currently with Sky or someone eslse

2. Wjy have you been sent a new sim card, did you order a new one ?

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 19:24:17 GMT

I am with vodafone. And a guy called to my house and he told me bout sky moblie. No i did nt order the sim card.

Re: Activate new sim

caesarome — Wed, 25 Feb 2026 19:28:46 GMT

So you got a Sky sim card from this guy that called at your house ?

Do you want to stay with Vodafone or move to Sky mobile ?

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 22:12:50 GMT

No he told me bout the offer. And he said r with sky. I want to move to sky because the offer is good. It is only €15.

Re: Activate new sim

caesarome — Wed, 25 Feb 2026 22:18:05 GMT

@Lorrainebrogan

I think it is best if you want to join Sky is to do so via the Sky website:

https://www.sky.com/shop/mobile/plans

Re: Activate new sim

Lorrainebrogan — Wed, 25 Feb 2026 23:28:46 GMT

Bt i dont want to order an other sim card. I have the sim card. It was send out to me. And the guy told me when i get the sim card it will work.

Re: Activate new sim

63johnw — Thu, 26 Feb 2026 07:31:32 GMT

Did you activate the new sim @Lorrainebrogan ?

https://www.sky.com/help/articles/activate-your-sim-roi

Re: Activate new sim

Lorrainebrogan — Thu, 26 Feb 2026 09:28:16 GMT

Thats what i am trying to do. I was told when i get the sim i can put it in my fone. And it should work.

Re: Activate new sim

63johnw — Thu, 26 Feb 2026 13:44:41 GMT

Hi @Lorrainebrogan

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Activate new sim

Jason- — Thu, 26 Feb 2026 13:46:25 GMT

Thanks for the heads up @63johnw. I'll send @Lorrainebrogan an invite now and we can help get their SIM working 👍🏻

Cheers, Jason-