https://helpforum.sky.com/t5/Sky-Mobile/Credit-fail/m-p/5219659#M286459 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4625321">@Michael150</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P><BR />For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.<BR /><BR /></P> Wed, 25 Feb 2026 18:29:03 GMT Daniel0210 2026-02-25T18:29:03Z https://helpforum.sky.com/t5/Sky-Mobile/Credit-fail/m-p/5219654#M286458 <P>hi I recently tried to purchase the new iPhone 17 Pro Max and somehow I failed credit.&nbsp;<BR /><BR /></P><P>can you please explain how and I would like to go ahead with this as soon as possible potentially even paying another upfront cost.&nbsp;</P> Wed, 25 Feb 2026 18:25:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit-fail/m-p/5219654#M286458 Michael150 2026-02-25T18:25:14Z https://helpforum.sky.com/t5/Sky-Mobile/Credit-fail/m-p/5219659#M286459 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4625321">@Michael150</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P><BR />For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.<BR /><BR /></P> Wed, 25 Feb 2026 18:29:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit-fail/m-p/5219659#M286459 Daniel0210 2026-02-25T18:29:03Z