topic Re: Activating new SM with PAC number in Sky Mobile

Activating new SM with PAC number

Jillian16 — Wed, 25 Feb 2026 16:25:02 GMT

Hello

I have been a Sky customer for a long time and have very recently decided to transfer mobile provider from O2 to Sky. I have my Activation Code for Sky and I have my PAC number from O2 however, when I try to enter these on the My Sky app, I am getting an error saying it can't activate my SIM right now and that I need to speak to my previous provider. Anyone got any ideas on how to resolve this - any assistance would be gratefully received.

Thank you

Re: Activating new SM with PAC number

63johnw — Wed, 25 Feb 2026 16:36:07 GMT

Hi @Jillian16

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Activating new SM with PAC number

Jillian16 — Wed, 25 Feb 2026 16:45:24 GMT

Thank you for your quick response and for the escalation - much appreciated 😁

Re: Activating new SM with PAC number

LJB-C — Wed, 25 Feb 2026 16:50:52 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Activating new SM with PAC number

Jillian16 — Sat, 28 Feb 2026 23:17:34 GMT

Thanks all for your advice and assistance - have got everything sorted now 👍