topic Account credit refund, in Sky Mobile

Account credit refund,

HomeAce — Wed, 25 Feb 2026 16:35:28 GMT

I recently posted about waiting for my cashback from a recent deal. I received my cashback just in time for my bill but rather than using the credit Sky has taken money from my bank account (a day before I get paid, so now I'm overdrawn. I do need to change the date). Is there a way to make Sky use the credit for my current bill and get the money back? If not can I just get the credit added to my bank account instead?

Not thrilled about this at all.

Re: Account credit refund,

caesarome — Wed, 25 Feb 2026 16:39:40 GMT

@HomeAce wrote:

I received my cashback just in time for my bill

This has happened as the bill would have been created 14 days earlier so if the credit was not on it when this happened then it would not have been used but should be used against your next bill which you should be able to see via the MySky app so does it show that this credit will be used ?

Re: Account credit refund,

Daniel0210 — Wed, 25 Feb 2026 16:44:59 GMT

@HomeAce

My understanding is that bills for Mobile, Glass and Stream are generated 3 days before the billing date.

Re: Account credit refund,

HomeAce — Wed, 25 Feb 2026 16:55:19 GMT

The credit is showing for my next bill. It still states that there is £200 available credit on my account so I am going to attempt to get the credit as a refund to cover the cost.

Re: Account credit refund,

caesarome — Wed, 25 Feb 2026 16:59:10 GMT

@HomeAce

Does it show that the credit is actually going to be used to pay the bill though, it might say the bill total is £0.00 if it is.

Re: Account credit refund,

HomeAce — Wed, 25 Feb 2026 17:20:42 GMT

I called customer service and it's all resolved now. Thanks for the help!