https://helpforum.sky.com/t5/Sky-Mobile/Checkout-not-working/m-p/5219251#M286395 <P>I'm trying to swap my phone but when I get to the checkout, the wheel just spins. This is on the app and on a browser. I've tried on different devices too. Because of this I called sky to order my phone. When the credit agreement came, I clicked to view it and it came up saying the below. When I called a second time to order again, the operator said it looks like I've ticked no, as in I think I can't afford it however I can't even see that as I can't get into the agreement&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_8381.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/116428iFB4D73C1A1C5CA85/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_8381.png" alt="IMG_8381.png" /></span></P><P> </P> Wed, 25 Feb 2026 08:03:41 GMT AleshaW 2026-02-25T08:03:41Z https://helpforum.sky.com/t5/Sky-Mobile/Checkout-not-working/m-p/5219251#M286395 <P>I'm trying to swap my phone but when I get to the checkout, the wheel just spins. This is on the app and on a browser. I've tried on different devices too. Because of this I called sky to order my phone. When the credit agreement came, I clicked to view it and it came up saying the below. When I called a second time to order again, the operator said it looks like I've ticked no, as in I think I can't afford it however I can't even see that as I can't get into the agreement&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_8381.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/116428iFB4D73C1A1C5CA85/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_8381.png" alt="IMG_8381.png" /></span></P><P> </P> Wed, 25 Feb 2026 08:03:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Checkout-not-working/m-p/5219251#M286395 AleshaW 2026-02-25T08:03:41Z https://helpforum.sky.com/t5/Sky-Mobile/Checkout-not-working/m-p/5219305#M286402 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624799">@AleshaW</a>&nbsp;</P> <P>You will have to call them again about this as we can't help you with this on here I'm afraid. It might need cancelling and putting through again which does mean you will be credit checked again should they do this.</P> Wed, 25 Feb 2026 10:04:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Checkout-not-working/m-p/5219305#M286402 caesarome 2026-02-25T10:04:42Z