topic Re: Mobile account in Sky Mobile

Mobile account

Jo389 — Tue, 24 Feb 2026 17:03:10 GMT

I have not been able to see my mobile account on my sky app for a while and I need some help to resolve this issue please

Re: Mobile account

caesarome — Tue, 24 Feb 2026 17:43:10 GMT

@Jo389

Are you logged with the correct ID or email address ?

Re: Mobile account

Jo389 — Tue, 24 Feb 2026 17:49:06 GMT

I'm unable to access the original e mail address as it was used for Buisness purposes

I have a new email address and I'm not sure how to get connect it to my account going forward

Re: Mobile account

caesarome — Tue, 24 Feb 2026 17:53:15 GMT

@Jo389

Did you use this email address as a login because if so you should still be able to do this, it is just you need the login part changed to something else ?

Re: Mobile account

Jo389 — Tue, 24 Feb 2026 18:21:30 GMT

Yes I did use the Email address to login

my login details need to be changed

Re: Mobile account

caesarome — Tue, 24 Feb 2026 18:27:40 GMT

@Jo389

You might want to call Sky on 150'and ask to speak to the ID team at Sky about this.

In the meantime the actual login might still work so have you tried it as while it is an email address it is being used as a login only.

Re: Mobile account

Jo389 — Tue, 24 Feb 2026 18:26:50 GMT

I will call sky 150 and try the login as well

thank you so much for all your help and have a great evening