https://helpforum.sky.com/t5/Sky-Mobile/Returning-phone/m-p/5218831#M286349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624367">@Azzie31</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Tue, 24 Feb 2026 15:33:16 GMT Daniel0210 2026-02-24T15:33:16Z https://helpforum.sky.com/t5/Sky-Mobile/Returning-phone/m-p/5218818#M286348 Do I have to ring to get a returns label etc or is there another way of contacting sky mobile Tue, 24 Feb 2026 15:23:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returning-phone/m-p/5218818#M286348 Azzie31 2026-02-24T15:23:56Z https://helpforum.sky.com/t5/Sky-Mobile/Returning-phone/m-p/5218831#M286349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4624367">@Azzie31</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Tue, 24 Feb 2026 15:33:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returning-phone/m-p/5218831#M286349 Daniel0210 2026-02-24T15:33:16Z