topic Re: eSim will not activate in Sky Mobile

eSim will not activate

Sammyj984 — Tue, 24 Feb 2026 13:40:14 GMT

I have been attempting to activate my eSIM since Saturday, I have transferred my number from 3, keep getting the same error message 'unable to activate'

please help

Re: eSim will not activate

63johnw — Tue, 24 Feb 2026 13:58:20 GMT

Hi @Sammyj984

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: eSim will not activate

Brill+Gill — Tue, 24 Feb 2026 13:59:19 GMT

Hi @63johnw, thanks for escalating this. We’ve sent @Sammyj984 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: eSim will not activate

applesandpairs — Tue, 24 Feb 2026 14:47:24 GMT

Having the same issue, ordered two esims over the weekend, trying to transfer over my numbers and keep getting the following...

Whoops, there's been an error

We're sorry, something's gone wrong. Please go back to Mobile Home and try again.

Re: eSim will not activate

Sammyj984 — Thu, 26 Feb 2026 17:07:29 GMT

I spent 2 hours trying to get it sorted yesterday to be told that they couldn't help & it's been escalated and I will receive a WhatsApp within 24 hours but haven't received anything.

I chased them today and they said I'm in the queue.

Not sure what else I can do