topic Outgoing email android in Sky Mobile

Outgoing email android

Sue70886 — Tue, 24 Feb 2026 14:24:12 GMT

I cannot send emails on my phone but I can on my laptop. They just sit in the outbox as failed. I changed from BT to Sky and am cotinuing to use my BT iternet address, I have tred several AI suggestions, none of which have worked

Re: Outgoing email android

63johnw — Tue, 24 Feb 2026 14:43:49 GMT

Hi @Sue70886 I am not an expert but found this when googling.

Can I keep my BT email address if I change broadband provider?

Do you have an email ending @btinternet.com, @btopenworld.com or @talk21.com? The good news is, if you decide you want to switch from BT to a different provider, there are a few choices when it comes to keeping your email address.

You can strip your email back to a ‘basic’ email. With this, you won’t be able to create a new email address, but you’ll be able to keep your old one. You’ll still have protection from viruses, spam, and phishing as well as unlimited storage, but you’ll only be able to access your mail through www.bt.com. You won’t be able to use an email client or on your device.

Re: Outgoing email android

caesarome — Tue, 24 Feb 2026 17:45:39 GMT

@Sue70886

Are you using an email app, if so what smtp server are using as it needs to be the BT one.

Re: Outgoing email android

TimmyBGood — Wed, 25 Feb 2026 10:08:14 GMT

@Sue70886

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers