topic Scam calls in Sky Mobile

Scam calls

Tasha141 — Tue, 24 Feb 2026 10:51:29 GMT

Anyone had a phone call regarding a new SIM card when I haven't requested one?
saying that there's been complaints about the service not working.
asking for my email to verify there talking to the right person.
sounded dodgy didn't sound like sky

Re: Scam calls

caesarome — Tue, 24 Feb 2026 10:53:04 GMT

@Tasha141

That is a scam call so did you give them any personal or account related details, if you didn't then you should have no issues.

Re: Scam calls

Daniel0210 — Tue, 24 Feb 2026 11:12:46 GMT

@Tasha141

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.