topic issue ordering sky mobile in Sky Mobile

issue ordering sky mobile

Kates6 — Tue, 24 Feb 2026 09:47:12 GMT

i am trying to order a new phone but for the last few days whenever i get to the final few steps this comes up

Re: issue ordering sky mobile

caesarome — Tue, 24 Feb 2026 09:54:30 GMT

The only way to get the order placed will be by calling Sky so if you have another mobile that has a Sky sim in it then the number to use is just 150.

Re: issue ordering sky mobile

Kates6 — Tue, 24 Feb 2026 10:08:57 GMT

i don't have a sky mobile to phone from

Re: issue ordering sky mobile

caesarome — Tue, 24 Feb 2026 10:13:48 GMT

@Kates6

At the bottom of this page:

https://www.sky.com/help/sky-mobile/buying-sky-mobile/switching-to-sky-mobile/articles/switching-to-sky-mobile-keep-your-number

Select "No, I still need help" > tick the box > Get in touch > Choose more options link > Call Us

And use the number shown to call Sky.