Sky bill

Kiera211 — Sun, 22 Feb 2026 23:54:05 GMT

I have changed the dates cause I told you last time I get paid every 4 four weeks on Friday and you have double my sky bill. I can't afford £300 next month I am always have problems with it going up I am not happy and I will be phoning up making a complaint about this. I pay £150 a month and now you want £300 next month I can't afford to pay all of that at once.

Re: Sky bill

Daniel0210 — Mon, 23 Feb 2026 04:52:05 GMT

@Kiera211
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Its somewhat unfortunate for customers who get paid 4 weekly (I was paid that way too), but if you've changed the payment date the amount due is bound to change.

The following process applies to all customers …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Sky bill

caesarome — Mon, 23 Feb 2026 05:31:15 GMT

@Kiera211

When you change your billing date the next bill is recalculated so depending on what dated you changed it to it can be larger than usual but the subsequent ones after that should be the usual amount.

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