topic Re: Orderered replacement sim twice still not sent in Sky Mobile

Orderered replacement sim twice still not sent

Redsnapper66 — Sun, 22 Feb 2026 17:24:24 GMT

Has anyone had the same problem where they've ordered a replacement SIM card yet not sent out? Rang sky and the order had not been actioned? So re ordered yet still nothing? tried eSIM that didn't work. It's for my daughters phone and it's been 2 weeks where she is 22 at uni and can't use her phone. Been with Sky 20 years and not impressed!

Re: Orderered replacement sim twice still not sent

63johnw — Sun, 22 Feb 2026 17:34:29 GMT

Hi @Redsnapper66

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Orderered replacement sim twice still not sent

ItWasAllMichele — Sun, 22 Feb 2026 17:43:55 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Orderered replacement sim twice still not sent

Redsnapper66 — Sun, 22 Feb 2026 18:30:13 GMT

Twice I have ordered a replacement SIM card keeping the same number - for my daughters fone that is on my account 'Caketin'. Please can you advise as to what is happening? Thank you