topic Re: Turning off parental control in Sky Mobile

Turning off parental control

Leanne207 — Sun, 22 Feb 2026 14:25:06 GMT

I am trying to verify that I am indeed over 18, in order to remove the parental

controls on Sky, and be able to access my local cinema site to book tickets. But each time I enter my credit card details as verification as requested,the system rejects it.

Re: Turning off parental control

Daniel0210 — Sun, 22 Feb 2026 14:29:44 GMT

@Leanne207

See this link

https://www.sky.com/help/articles/parental-controls-sky-mobile

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.

Re: Turning off parental control

caesarome — Sun, 22 Feb 2026 16:18:14 GMT

@Leanne207 wrote:

But each time I enter my credit card details as verification as requested,the system rejects it.

@Leanne207

Are you actually using a credit card as opposed to a debit card as the later would be rejected as anyone under 18 can have one of these. If it is a credit card you have then call Sky on 150 for help with this.

Re: Turning off parental control

TimmyBGood — Mon, 23 Feb 2026 08:16:15 GMT

@Leanne207 wrote:

But each time I enter my credit card details as verification as requested,the system rejects it.

A Debit Card is not a Credit Card even when it has MasterCard or Visa branding. Banks issue debit cards on juvenile as well as adult accounts, and so they cannot be used for age verification: it's the format of the long number which identifies the card type to the Sky system.