topic No connectivity in Sky Mobile

No connectivity

TW299133 — Sat, 21 Feb 2026 13:33:32 GMT

Both mine & my husband's phones have no connectivity. It shows on service checker - nearby phone mast isn't working as it would. This is about 90% of the time & we have no other phones to connect to people or recieve codes for banking etc....

Re: No connectivity

TW299133 — Sat, 21 Feb 2026 13:39:43 GMT

Cannotcall sky to discuss, any email addresses I can use?

Re: No connectivity

caesarome — Sat, 21 Feb 2026 13:40:47 GMT

@TW299133

If a mast isn't working correctly tJen the company that owns it will be the ones to repair it as they are not owned or maintained by Sky.

Do you have a Wi-Fi connection at home you can connect your phones to,

Re: No connectivity

63johnw — Sat, 21 Feb 2026 13:41:50 GMT

Hi @TW299133 what are you hoping to discuss with sky ? They don't own the masts so they are reliant on a third party fixing any issues. Once fixed if you call sky they should give some credit against your next bill.

Re: No connectivity

TW299133 — Sat, 21 Feb 2026 13:45:32 GMT

Hi thank you for your reply. How do you connect your phones to WiFi, or how do you know who the mast belongs to? Is the mast only connected from home or to the phone? Would it connect outside the area? Sorry for my ignorance.

Re: No connectivity

caesarome — Sat, 21 Feb 2026 13:49:46 GMT

@TW299133

Do you have broadband at your home ?

The mast will be owned by someone like Vodafone, O2 etc and is in the area where you live and your phone directly connects to this one where you live and when you are out and about it automatically connects to the nearest one to where you are.

Re: No connectivity

TW299133 — Sat, 21 Feb 2026 13:55:18 GMT

Yes broadband through Sky. Frustrating as husband is retired so primarily at home & phone is main contact. I work & find it hard to call Sky, whilst at work (out of the area). Last 2 calls to Sky. Mobile were at least 2+ hours 🤨

Re: No connectivity

caesarome — Sat, 21 Feb 2026 13:59:35 GMT

If you have broadband through Sky then all you need to do is to connect your phones to your home Wi-Fi network ?

Re: No connectivity

TW299133 — Sat, 21 Feb 2026 14:04:53 GMT

Hi, thank you for your advise, how do you connect your phones to the WiFi. WiFi is connected on my phone, but when I try to call anyone's mobile it says not registered on network?

Re: No connectivity

63johnw — Sat, 21 Feb 2026 14:09:17 GMT

What phone do you have @TW299133 and did you buy it from sky ?