topic Re: E-Sim unable to install in Sky Mobile

E-Sim unable to install

Aaron125 — Sat, 21 Feb 2026 09:55:30 GMT

Hi,

I've received my new iPhone 17 Pro Max yesterday but have been unable to activate my Sky eSIM. I'm currently with giffgaff and I've tried using the QR code, directly from the app on the new phone and by entering the details manually but every time I get the error message "Unable to activate. You can try again or contact your network provider."

I've done all the troubleshooting, resetting network settings, restarting phone, checked stable connection etc and still nothing.

Re: E-Sim unable to install

63johnw — Sat, 21 Feb 2026 10:18:16 GMT

Hi @Aaron125

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: E-Sim unable to install

ItWasAllMichele — Sat, 21 Feb 2026 13:29:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: E-Sim unable to install

Virginija1 — Sat, 21 Feb 2026 21:52:18 GMT

Hi i have same problem.Did you somehow manage to activate Esim? if yes maybe you could share how to do it ? thanks in advance

Re: E-Sim unable to install

Aaron125 — Sat, 21 Feb 2026 22:30:06 GMT

Hello, no unfortunately the advisors just ask you to do the troubleshooting steps that are on the website. I am phoning up tomorrow to hopefully get this resolved.