https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-phone/m-p/5216332#M286039 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4621563">@Mel0101</a>&nbsp;</P> <P>Has it been delivered yet? If it has then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 20 Feb 2026 19:46:49 GMT Daniel0210 2026-02-20T19:46:49Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-phone/m-p/5216329#M286038 <P>I've just ordered the iPhone 17 pro thinking it was the bigger one and it's not 🤦‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span> can I return it and cancel the contract &nbsp;and get the iPhone 17 pro max on a new contract? I only ordered it yesterday.&nbsp;</P> Fri, 20 Feb 2026 19:41:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-phone/m-p/5216329#M286038 Mel0101 2026-02-20T19:41:00Z https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-phone/m-p/5216332#M286039 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4621563">@Mel0101</a>&nbsp;</P> <P>Has it been delivered yet? If it has then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 20 Feb 2026 19:46:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordered-wrong-phone/m-p/5216332#M286039 Daniel0210 2026-02-20T19:46:49Z