topic Abroad in Sky Mobile

Abroad

ETTIE0163 — Fri, 20 Feb 2026 13:21:05 GMT

I'm currently in the States but cannot access my passport plus

Re: Abroad

63johnw — Fri, 20 Feb 2026 13:23:07 GMT

Hi @ETTIE0163 do you have roaming on in your phone settings ? Mobile data turned on ? Both spend caps set high enough to cover the charges ? Have you tried a different local network ?

https://www.sky.com/help/articles/sky-mobile-roaming

Re: Abroad

Daniel0210 — Fri, 20 Feb 2026 13:23:12 GMT

@ETTIE0163

What do you mean by can't access it?

For the U.S.A. it should cost you £2 for each 24 hours use of your home allowance.

You need to ensure roaming and mobile data are turned on in your phone settings and it will kick in when you send a text, make a call or use a small amount of data. Set any spend cap to cover the total number of days you are there. Remember that calls to local numbers are charged extra at international rates and there is now a limit on data use of 25GB per billing period, after which Sky can charge you an extra £2.50 per GB or even suspend your useage duel to overuse.

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.