topic Re: eSIM not working in Sky Mobile

eSIM not working

Kitty49 — Fri, 20 Feb 2026 10:17:26 GMT

My ESim has suddenly stopped working, my son had the same issue a few weeks ago. I've tried all the suggested fixes but still no luck. It's vital that I have a working phone, can anyone help me get this sorted ASAP?

Re: eSIM not working

63johnw — Fri, 20 Feb 2026 11:39:01 GMT

Hi @Kitty49

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: eSIM not working

Jason- — Fri, 20 Feb 2026 11:56:35 GMT

Hello @63johnw, thanks for flagging this post. I'll drop @Kitty49 an invite now and we can discuss this further 😊

Thanks, Jason-