topic Re: Sky cancelled in Sky Mobile

Sky cancelled

rxpys — Thu, 19 Feb 2026 18:41:38 GMT

I just ordered an Ipad and they have just put an email through saying its been cancelled even though I didnt everything right!

Re: Sky cancelled

Daniel0210 — Thu, 19 Feb 2026 18:56:35 GMT

@rxpys
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: Sky cancelled

rxpys — Thu, 19 Feb 2026 18:52:51 GMT

I appreciate the speedy reply. I turned 18 in june and havent ever touched my credit? So credit should be fine

Re: Sky cancelled

Daniel0210 — Thu, 19 Feb 2026 18:54:52 GMT

@rxpys

Credit has to be built up over time especially if you're only 18.

Re: Sky cancelled

Syedmiah — Thu, 19 Feb 2026 18:59:22 GMT

Customer service very poor

Re: Sky cancelled

oj01 — Fri, 20 Feb 2026 07:52:06 GMT

@rxpys wrote:
I appreciate the speedy reply. I turned 18 in june and havent ever touched my credit? So credit should be fine

Never having had credit makes you a bad credit risk as you have no history of having a good credit record.