https://helpforum.sky.com/t5/Sky-Mobile/not-received-phone/m-p/5215550#M285915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4620585">@Arturs3</a>&nbsp;<BR />It seems like you failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Any upfront payment you’ve made should be refunded after about <STRONG>14 days&nbsp;</STRONG>but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.<BR /><BR />This link may also prove useful<BR /><A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A> </P> Thu, 19 Feb 2026 18:23:38 GMT Daniel0210 2026-02-19T18:23:38Z https://helpforum.sky.com/t5/Sky-Mobile/not-received-phone/m-p/5215548#M285913 <P>Hi, I paid €66 for a mobile order which was approved and then cancelled the next day.<BR />I never received the device.<BR />I was told the refund would be processed within 5 working days, but it has now been over a month and I have not received my money.</P><P>Please urgently confirm the status of my refund and process it immediately.</P><P>If needed, I can provide proof of payment.<BR />Thank you.</P> Thu, 19 Feb 2026 18:21:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/not-received-phone/m-p/5215548#M285913 Arturs3 2026-02-19T18:21:50Z https://helpforum.sky.com/t5/Sky-Mobile/not-received-phone/m-p/5215550#M285915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4620585">@Arturs3</a>&nbsp;<BR />It seems like you failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Any upfront payment you’ve made should be refunded after about <STRONG>14 days&nbsp;</STRONG>but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.<BR /><BR />This link may also prove useful<BR /><A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A> </P> Thu, 19 Feb 2026 18:23:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/not-received-phone/m-p/5215550#M285915 Daniel0210 2026-02-19T18:23:38Z