Sky Assistant disappeared...?

2minus — Thu, 19 Feb 2026 15:05:58 GMT

I was using the Sky Assistant this morning (in the UK) to resolve a faulty phone/Sim issue and they asked me (after an hour of trying all other fixes) to come back to them after I'd tried my Sim in a different phone (which I had to go to a friend to do)...now the Sky Assistant has disappeared (at least on my browser) has anyone else found it's gone or maybe they take it down when they're too busy?

My phone doesn't work (which is why I contacted them in the first place) so I don't have any other way of contacting them..at least that I can find. Hence this post. Any guidance on other ways to resolve my issue warmly welcomed.

Re: Sky Assistant disappeared...?

caesarome — Thu, 19 Feb 2026 16:14:14 GMT

@2minus

Did your sim work in another unlocked phone, if not does any network issues appear here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you might have a faulty sim so will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

Or to get in touch with Sky go to the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

topic Re: Sky Assistant disappeared...? in Sky Mobile

Sky Assistant disappeared...?

Re: Sky Assistant disappeared...?