topic Re: Itemised usage wont load in Sky Mobile

Itemised usage wont load

brunette98x — Wed, 18 Feb 2026 10:26:02 GMT

Hi,

so i have my phone and my ex partners phone bill and i pay them both. I could see his itemised usage.. numbers he was calling and phoning and now i cant see them is it possible for him to block that from me seeing that now even though im the account holder

Re: Itemised usage wont load

caesarome — Wed, 18 Feb 2026 10:27:29 GMT

@brunette98x

You can't be blocked for viewing itemised billing especially if you are the account holder so what is happening when you try to view this ?

Re: Itemised usage wont load

63johnw — Wed, 18 Feb 2026 10:28:07 GMT

Not that I am aware of @brunette98x but why would you be looking at your ex's call history ?

Re: Itemised usage wont load

brunette98x — Wed, 18 Feb 2026 10:44:00 GMT

It was loading last night when clicking itemised usage and now when i click it, It says "something went wrong" and try again but on my phone contract it still loads

Re: Itemised usage wont load

brunette98x — Wed, 18 Feb 2026 10:44:47 GMT

Because this is going to be a messy divorce as it has came to light hes been cheating so i've needed the evidence

Re: Itemised usage wont load

caesarome — Wed, 18 Feb 2026 12:03:37 GMT

@brunette98x

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Itemised usage wont load

LJB-C — Wed, 18 Feb 2026 12:56:01 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.