https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214549#M285792 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4619372">@Jonnygunning</a>&nbsp;&nbsp;</P><P>&nbsp;</P><P class=""><SPAN class="">I have escalated your post to the Sky Community Messaging Team.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">This link explains what happens.</SPAN></P><P class=""><SPAN class=""><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></SPAN></P> Wed, 18 Feb 2026 10:44:21 GMT 63johnw 2026-02-18T10:44:21Z https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214541#M285789 <P>It won't let me actived my SIM card coming up with error&nbsp;</P> Wed, 18 Feb 2026 10:33:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214541#M285789 Jonnygunning 2026-02-18T10:33:42Z https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214549#M285792 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4619372">@Jonnygunning</a>&nbsp;&nbsp;</P><P>&nbsp;</P><P class=""><SPAN class="">I have escalated your post to the Sky Community Messaging Team.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN class="">This link explains what happens.</SPAN></P><P class=""><SPAN class=""><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></SPAN></P> Wed, 18 Feb 2026 10:44:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214549#M285792 63johnw 2026-02-18T10:44:21Z https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214555#M285794 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/134969">@63johnw</a></SPAN>, thanks for the heads up. We'll send an invite over to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4619372">@Jonnygunning</a></SPAN> and we can assist further<span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span></P> <P>&nbsp;</P> <P>Cheers, Jason-</P> Wed, 18 Feb 2026 10:48:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Active-sim/m-p/5214555#M285794 Jason- 2026-02-18T10:48:01Z