topic Re: My account in Sky Mobile

My account

Colin1810 — Tue, 17 Feb 2026 20:22:27 GMT

Hello,

hopefully someone can help cause sky doesnt, my account on sky has my details plus my mums separate acount no idea why, we both live in separate houses and separate accounts, i can view all her details and my own at the same time it's like they have both merged to the one account, only on my side though,

Re: My account

caesarome — Tue, 17 Feb 2026 21:40:05 GMT

@Colin1810

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My account

Jason- — Wed, 18 Feb 2026 08:42:11 GMT

Good Morning @caesarome thanks for flagging this with us. I'll send @Colin1810 an invite now and we can help get things sorted out 👍🏻

Cheers, Jason-