topic Re: Cancelled sim in Sky Mobile

Cancelled sim

Strongy1976 — Tue, 17 Feb 2026 17:27:06 GMT

Sky have cancelled my daughters sim (a glitch) they said! Now it can't be reignited so to speak as it's completely gone 😡 they've offered £15 compensation which I think is ridiculous

Re: Cancelled sim

caesarome — Tue, 17 Feb 2026 17:40:58 GMT

Did they not order her a new sim which will mean she will have to have a new number ?

Re: Cancelled sim

Strongy1976 — Tue, 17 Feb 2026 18:08:45 GMT

Nope, it just went

Re: Cancelled sim

caesarome — Tue, 17 Feb 2026 19:50:56 GMT

Have you called Sky and spoken to them about this ?

Re: Cancelled sim

Strongy1976 — Tue, 17 Feb 2026 20:10:15 GMT

4 phone calls now and 4 agents said they'll call me back and 4 agents haven't!

Re: Cancelled sim

caesarome — Tue, 17 Feb 2026 20:20:56 GMT

@Strongy1976

You could put in a complaint if you are yet to do this:

https://www.sky.com/help/complaints

The only downside to this, is it actually gives Sky 8 weeks to resolve it of which they might not be able to if the sim was cancelled even in error. If your daughters phone is esim ready you could order this and perhaps have it up and working by the latest tomorrows ?

Re: Cancelled sim

Strongy1976 — Tue, 17 Feb 2026 20:25:16 GMT

Thanks for your info. It's not eSIM ready. My main gripe is I'm paying for a phone she isn't using and being past from pillar to post 🙄

Re: Cancelled sim

Strongy1976 — Tue, 17 Feb 2026 20:27:09 GMT

I've now written an email of complaint so the balls once again in their court