topic Equifax in Sky Mobile

Equifax

SaadQudoos — Tue, 17 Feb 2026 11:52:24 GMT

Hi i have already returned the mobile but it shows i have unsettled debt and a missed payment.

can you please check

Re: Equifax

PandJ2020 — Tue, 17 Feb 2026 12:22:27 GMT

@SaadQudoos wrote:
Hi i have already returned the mobile but it shows i have unsettled debt and a missed payment.
can you please check

We can't check as we're other customers here.

However, returns can take 3 weeks or more to be processed. You must continue paying until it's processed. (Otherwise debt processes will kick in that can impact your credit history)

Re: Equifax

caesarome — Tue, 17 Feb 2026 13:32:04 GMT

@SaadQudoos

You can view your bills via the MySky app so if you go back through them does anything show for you ?