topic Re: Wrong phone sent! in Sky Mobile

Wrong phone sent!

ThomasMoo — Sat, 06 Dec 2025 20:34:50 GMT

So I ordered the new IPhone 17 pro is comic orange. All excited the delivery arrived after arranging a day off work to make sure I was home. The phone that arrived was an iPhone 15 pro 1Tb! Luckily I don't open the phone box as my partner noticed it wasn't orange on the box. I immediately called sky and explained the situation. 8 days now I've been waiting for this to be sorted!! I've made 5 phone calls and had to explain the situation each time.
I've been with sky for over 15 years and this is now driving me insane that they're not sorting this quickly?

Re: Wrong phone sent!

caesarome — Sat, 06 Dec 2025 22:08:10 GMT

@ThomasMoo
It will take longer than 8 days for Sky to investigate this so you do need to give them more time to complete this and when they do they should then contact you about this. Personally I would give them a few more weeks.

Re: Wrong phone sent!

Sammyjh — Tue, 17 Feb 2026 11:12:14 GMT

Did this get sorted?

As i myself ordered a Samsung s25 ultra which arrived saturday an when arrived it was an iPhone 17 pro max,

Had to order another for that to arrive today for again for it to be an iPhone 17 pro max.

I have called sky an they say they will open cases yet there doesn't even seem to be one open for there 1st mistake.

Now I have im stuck with 2 contracts an 2 iphones 😒

Re: Wrong phone sent!

PandJ2020 — Tue, 17 Feb 2026 12:19:57 GMT

@Sammyjh wrote:
Had to order another for that to arrive today for again for it to be an iPhone 17 pro max.

Has anyone called you from 'Sky' talking about promotions or about incorrect items being sent?