Mobile phone handset

lewis355 — Mon, 16 Feb 2026 22:35:06 GMT

My mobile phone handsets x2 have been locked in a status of in for repair or return. I have not been able to see my offered of upgrades etc , it has been like this for over 3 years. I spike with customer services last week, I was told the status on the account would resolve in 24hrs. This has not been the case.

Please remove the pending issue on the two handsets , my account contract has now also ended. If the issue is not resolved I will be leaving sky mobile as I cant wait any longer.

Re: Mobile phone handset

caesarome — Mon, 16 Feb 2026 22:42:07 GMT

@lewis355 wrote:

Please remove the pending issue on the two handsets , my account contract has now also ended. If the issue is not resolved I will be leaving sky mobile as I cant wait any longer.

@lewis355

We are customers here who help each other so you are not talking to Sky via here.

Have you filled in this form to put in a complaint:

https://www.sky.com/help/complaints

topic Re: Mobile phone handset in Sky Mobile

Mobile phone handset

Re: Mobile phone handset