topic Re: Sim in Sky Mobile

Sim

Antony110 — Sun, 15 Feb 2026 13:12:56 GMT

Absolutely awful the customer service option sky . I am in Australia and my sims decided it doesn't want to work for the last few days . I have took it out cleaned it . Airoplane mode the lot . For some reason sky mobile doesn't have a email I can contact and as I have no sim I can't bloody ring sky fo speak to them . There still charging for me for mobile roaming and it's not even got a working sim . It's a shambles this .

Re: Sim

caesarome — Sun, 15 Feb 2026 13:19:03 GMT

@Antony110

So you have checked your spend cap to make sure you haven't reached the level it is set at ?

You have tried to get it to search for other networks to see if will connect to one and then work for you ?

Sky hasn't used email as a way we can contact them for quite a few years.

Re: Sim

Antony110 — Sun, 15 Feb 2026 13:27:11 GMT

I don't have a spent cap . It says SOS like the sims broke . I know it's awful what happens in my case if my sim doesn't work how am I meant to ring them to solve it . Thanks anyway