topic Re: Mobile issues in Sky Mobile

Mobile issues

Michelle00 — Sun, 15 Feb 2026 11:10:34 GMT

Not happy still can't receive calls, call anyone, or listen to messages, sky say we are working it.

It's been 4 days

Re: Mobile issues

PandJ2020 — Sun, 15 Feb 2026 11:22:24 GMT

@Michelle00 wrote:
Not happy still can't receive calls, call anyone, or listen to messages, sky say we are working it.
It's been 4 days

Mast issues can take weeks to resolve depending on the extent of the issue.

Once it's fixed give Sky a call and see if they will apply a credit. (Bear in mind that Sky do not own the mast and are dependent on a 3rd party repair)

Try switching WiFi calling on if your phone supports it.

Re: Mobile issues

Michelle00 — Sun, 15 Feb 2026 11:24:59 GMT

I have a work mobile and a private mobile, so my business will suffer and possibly lose customers if we can't contact each other

Re: Mobile issues

Daniel0210 — Sun, 15 Feb 2026 11:27:06 GMT

@Michelle00 wrote:

It's been 4 days

@Michelle00

And 2 of those days have been a weekend where presumably the mast owners won't be working on a repair.

Remember Sky mobile is a DOMESTIC subscription.