topic Re: No mobile coverage in DE11 in Sky Mobile

No mobile coverage in DE11

dianewood — Sun, 15 Feb 2026 10:03:35 GMT

Unable to make or receive calls in the DE11 area. Service checker indicates mast down.

Re: No mobile coverage in DE11

daveNOS — Sun, 15 Feb 2026 10:09:16 GMT

@dianewood wrote:
Unable to make or receive calls in the DE11 area. Service checker indicates mast down.

@dianewood If there is a mast down then you will probably have no service until that is fixed, sadly there is nothing Sky can do to speed that up as they do not own or maintain the masts.

Re: No mobile coverage in DE11

Daniel0210 — Sun, 15 Feb 2026 10:09:35 GMT

@dianewood

Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Once it has been fixed contact Sky and ask whether they'll put a credit on your mobile account for the inconvenience caused to the local service.

Re: No mobile coverage in DE11

Katiejw100 — Sun, 15 Feb 2026 10:53:22 GMT

Mobile signal has been shocking for at least the last month in the RG24 area of Basingstoke. Can't get a signal at all and wifi drops out too time to time!

Re: No mobile coverage in DE11

Daniel0210 — Sun, 15 Feb 2026 10:56:21 GMT

@Katiejw100

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. As stated above to the OP (who's in a totally different area to you), Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: No mobile coverage in DE11

Katiejw100 — Sun, 15 Feb 2026 11:48:40 GMT

Nothing, I've checked local outages. It's not a one off issue. It is daily. My signal is 1 bar and then the hammer most days all the time my partner is O2 and his is the same. I've currently got no bars at all and sat right by a window. My partner also said friends and customers are having signal issues too not just with O2 and Sky!

Re: No mobile coverage in DE11

PandJ2020 — Sun, 15 Feb 2026 12:50:25 GMT

@Katiejw100 wrote:
my partner is O2 and his is the same.

Sky is a MVNO of O2.

Seems like a mast issue to me...