topic Re: Sky Mobile Device Plan in Sky Mobile

Sky Mobile Device Plan

Michelle298 — Fri, 13 Feb 2026 16:10:46 GMT

I cannot find my sky mobile device plan anywhere? I have used my email address and everything how can I try and find out where or what it could be under?

Re: Sky Mobile Device Plan

caesarome — Fri, 13 Feb 2026 16:13:26 GMT

@Michelle298

It should be shown on your bill so are you using the correct ID/email address ?

Re: Sky Mobile Device Plan

ToxtethOGrady — Sat, 14 Feb 2026 16:40:26 GMT

Ive the same issue- Glass and Broadband are there but nothing for Mobile?

Re: Sky Mobile Device Plan

caesarome — Sat, 14 Feb 2026 16:46:53 GMT

@ToxtethOGrady

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Sky Mobile Device Plan

ToxtethOGrady — Sat, 14 Feb 2026 18:55:36 GMT

Yes, been there the last few years, Just checked and its already connected

Re: Sky Mobile Device Plan

caesarome — Sat, 14 Feb 2026 19:21:13 GMT

@ToxtethOGrady

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Mobile Device Plan

Brill+Gill — Sat, 14 Feb 2026 19:36:10 GMT

Thanks for escalating this @caesarome. We’ve sent @ToxtethOGrady an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.