https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212290#M285486 <P>Having the same issue here, absolute joke of a network&nbsp;</P> Sat, 14 Feb 2026 14:08:25 GMT Brad+weston 2026-02-14T14:08:25Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212164#M285463 <P>So when I'm out and about I can't access google or kids can't watch phone as no signal to be able to watch I can have 4g/5g and 3 bars but unable to do anything. Have to wait till connected to WiFi before I can use phone other the calls or txt etc as jumps into that satellite mode a lot&nbsp;</P> Sat, 14 Feb 2026 10:35:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212164#M285463 Michelle863 2026-02-14T10:35:16Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212179#M285468 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4119702">@Michelle863</a>&nbsp; have you checked the phone has the correct APN saved ?</P> Sat, 14 Feb 2026 11:00:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212179#M285468 63johnw 2026-02-14T11:00:00Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212204#M285473 <P>Yes done all that. As advised by sky themselves but nothing&nbsp;</P> Sat, 14 Feb 2026 11:46:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212204#M285473 Michelle863 2026-02-14T11:46:20Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212205#M285474 <P>Did Sky suggest a replacement sim&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4119702">@Michelle863</a>&nbsp; ?</P> Sat, 14 Feb 2026 11:48:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212205#M285474 63johnw 2026-02-14T11:48:36Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212265#M285484 <P>No nothing I'm going to give them a ring to discuss it as I'm paying for something that's not working correctly&nbsp;</P> Sat, 14 Feb 2026 13:36:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212265#M285484 Michelle863 2026-02-14T13:36:27Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212290#M285486 <P>Having the same issue here, absolute joke of a network&nbsp;</P> Sat, 14 Feb 2026 14:08:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212290#M285486 Brad+weston 2026-02-14T14:08:25Z https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212300#M285488 <P>Had nothing but problems since I changed from 02&nbsp;</P> Sat, 14 Feb 2026 14:26:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Accessing-internet-etc-whilst-out/m-p/5212300#M285488 Michelle863 2026-02-14T14:26:06Z