topic Re: Sky Sims in Sky Mobile

Sky Sims

Harry02 — Sat, 14 Feb 2026 10:33:12 GMT

Unable to manage my sims on Sky App

Re: Sky Sims

63johnw — Sat, 14 Feb 2026 10:59:09 GMT

Hi @Harry02 can you do it online at Sky.com ? What's happening when you try to?

Re: Sky Sims

Harry02 — Sat, 14 Feb 2026 11:15:45 GMT

Thanks, I have tried sky.com and MySky app. I only see how to activate, buy etc but cannot manage roll data on my existing sims.

Re: Sky Sims

63johnw — Sat, 14 Feb 2026 11:18:13 GMT

Hi @Harry02

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014